前台接待

Responsibilities 

工作职责

1.To have knowledge of the operational systems at Front Desk;

掌握前厅部操作系统专业知识；

2.To have knowledge of Front Desk standard operating policies and procedures;

掌握前台标准操作政策和程序方面的知识；

3.Master guest room reservation, report the important group and guest reservation to the department manager,check the VIP notification,and take charge of VIP reception;

掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实；

4.Responsible for the use,management and maintenance of the front desk property and equipment,collect,archive and manage all kinds of data;

负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作；

5.Check daily reports for errors and correct them in time;

检查每日的报表是否有误，并及时纠正；

6.Establish a good relationship with guests,and strive to increase room sales.

建立体质良好的宾客关系，努力增加客房销售。

Job Requirements

岗位要求

1.College degree or above,with 1 year experience in the same position;

大专以上学历，有同岗位工作经验1年以上；

2.Hospitiy,good team leading spirit and executive ability; 

热情好客，有良好的团队领导精神及执行力；

3.Good communications skills and computer skills;

良好的沟通及电脑使用能力；

4.Requires reading,writing and oral proficiency in the English language.

良好的英文书写及沟通能力。